Hospitality & Beverage

Elevating Email Engagement

Client: TwistTails Cocktail
Year: 2023
Elevating Email Engagement

Overview

TwistTails Cocktail partnered with us to elevate their customer communication through visually rich, conversion-focused email campaigns. The goal was to strengthen brand identity, drive repeat orders, and keep the audience engaged with seasonal cocktails and promotions.

01

The Challenge

Despite having a strong brand and premium cocktail offerings, TwistTails struggled to fully leverage email marketing as a growth channel. Previous campaigns lacked consistency, clear calls-to-action, and personalization.

  • Low email open and click-through rates
  • Inconsistent branding across campaigns
  • Limited customer engagement after first purchase
  • No structured email flow for promotions and launches
02

The Approach

We designed a cohesive email marketing strategy focused on storytelling, visual appeal, and clear conversion paths. Each email was crafted to reflect the TwistTails brand while guiding customers toward action.

  • Custom-designed email templates aligned with brand identity
  • Clear CTAs promoting orders, events, and new flavours
  • Mobile-optimized layouts for better readability
  • Segmented campaigns for promotions, launches, and loyalty

Project Gallery

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03

The Results

The refreshed email strategy significantly improved customer engagement and brand recall, helping TwistTails Cocktail build stronger relationships with their audience and drive consistent repeat business.

62%
Open rate increase
48%
Higher click-through rate
35%
Repeat customer growth
3x
Campaign engagement

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